Privacy Policy

Privacy Policy

Effective Date: 08/04/2026

At Semili’s Hulhumalé, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or place an order.

1. Information We Collect

We may collect the following information:

  • Full name
  • Contact number
  • Email address
  • Delivery address
  • Order details
  • IP address and device information (for security and analytics purposes)

2. How We Use Your Information

Your information is used for:

  • Processing and delivering your orders
  • Communicating order updates and customer support
  • Improving our services and website experience
  • Preventing fraudulent transactions and ensuring security
  • Complying with legal and regulatory requirements

3. Payment Security

We do not store, process, or have access to your card details.

All online payments are securely processed through Bank of Maldives (BML) Payment Gateway, which uses industry-standard encryption and security protocols to protect your financial information.

4. Data Protection & Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure servers and encrypted connections (SSL)
  • Restricted access to personal data
  • Regular monitoring for vulnerabilities and threats

Despite our efforts, no online system is 100% secure, but we continuously improve our security practices.

5. Sharing of Information

We do not sell, trade, or rent your personal information.

We may share your information only with:

  • Delivery personnel (for order fulfillment)
  • Payment processors (BML)
  • Legal authorities if required by law

6. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve user experience
  • Remember preferences
  • Analyze website traffic

You can disable cookies through your browser settings.

7. Data Retention

We retain your information only as long as necessary to:

  • Fulfill your orders
  • Comply with legal obligations
  • Resolve disputes

8. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your data (where applicable)

To exercise these rights, please contact us.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Semili’s Hulhumalé
Unit 7, Centro Mall
Huvandhuma Higun
Hulhumalé, K. 23000
Maldives

Phone: +960 739 1932 / +960 335 5005
Email: [email protected]